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Video Hangs When Running 3D Graphics Programs


The information in this article applies to:
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server


SYMPTOMS

When you run a program that uses 3D AGP functions on a Windows 2000-based computer that contains the VIA AGP chip set, the computer may stop responding (hang).


CAUSE

This problem is caused by incomplete support for the VIA chip set in the Windows 2000 AGP drivers. The fix for this problem adds support for the VIA AGP chip set.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to computers that are experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, download the fix as instructed below or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp
The following files are available for download from the Microsoft Download Center. Click the file names below to download the files:
US English
Q261606_W2K_SP2_X86_EN.EXE

Arabic
Q261606_W2K_SP2_X86_AR.EXE

Chinese (Simplified)
Q261606_W2K_SP2_X86_CN.EXE

Chinese (Traditional)
Q261606_W2K_SP2_X86_TW.EXE

German
Q261606_W2K_SP2_X86_DE.EXE

Hebrew
Q261606_W2K_SP2_X86_HE.EXE

Japanese
Q261606_W2K_SP2_X86_JA.EXE

Korean
Q261606_W2K_SP2_X86_KO.EXE
For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base:
Q119591 How to Obtain Microsoft Support Files from Online Services
Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file.

The English version of this fix should have the following file attributes or later:
   Date        Time    Version        Size    File name
   -----------------------------------------------------
   08/29/2000  06:43p  5.0.2195.2104  22,416  Viaagp.sys 


STATUS

Microsoft has confirmed this to be a problem in Windows 2000.


MORE INFORMATION

For additional information about what else is fixed by this package, click the article number below to view the article in the Microsoft Knowledge Base:

Q261601 Video Does Not Work After Resuming from Hibernation
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words:

Keywords : kbWin2000PreSP2Fix
Issue type : kbbug
Technology : kbwin2kAdvSer kbwin2kAdvSerSearch kbwin2kS kbwin2kSSearch kbwin2kSearch kbwin2kProSearch kbwin2kPro


Last Reviewed: November 15, 2000
2000 Microsoft Corporation. All rights reserved. Terms of Use.


Article ID: Q261606

Last Reviewed:
November 15, 2000

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