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RPC Server Service Stops Responding


The information in this article applies to:
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server


SYMPTOMS

If a malicious user transmits a malformed Remote Procedure Call (RPC) client packet to a Windows 2000-based computer, the RPC Server service on the host computer may stop responding (hang). If this occurs, you must restart the host computer for the RPC Server service to work properly.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to computers that are experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, download the fix as instructed below or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp
The following file is available for download from the Microsoft Download Center. Click the file name below to download the file:
Q272303_w2k_sp2_x86_en.exe
For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base:
Q119591 How to Obtain Microsoft Support Files from Online Services
Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file.

The English version of this fix should have the following file attributes or later:
   Date       Time     Size      File name
   ----------------------------------------
   08/25/00   06:21p   426,256   Rpcrt4.dll
   08/25/00   06:22p   183,056   Rpcss.dll 


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

For related information about this problem, please visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/bulletin/fq00-066.asp
For additional security-related information about Microsoft products, please visit the following Microsoft Web site:
http://www.microsoft.com/technet/security
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words:

Keywords : kbWin2000PreSP2Fix
Issue type : kbbug
Technology : kbwin2kAdvSer kbwin2kAdvSerSearch kbwin2kS kbwin2kSSearch kbwin2kSearch kbwin2kProSearch kbwin2kPro


Last Reviewed: November 15, 2000
2000 Microsoft Corporation. All rights reserved. Terms of Use.


Article ID: Q272303

Last Reviewed:
November 15, 2000

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