Microsoft Product Support Services   All Products  |   Support  |   Search  | Home
  Support Home  |   Find a Solution  |   Request Support  |   Custom Support  |

DBCS characters may be incorrectly printed out Japanese PageMaker 6.53 with PostScript printer.

The information in this article applies to:
  • Microsoft Windows versions 2000, 2000 SP1 Professional
  • Microsoft Windows versions 2000, 2000 SP1 Server
  • Microsoft Windows versions 2000, 2000 SP1 Advanced Server


When you install Adobe PageMager version 6.53 and PostScript printer on Japanese Windows 2000 and you print out a document with Japanese character such as MS Mincho and MS Gothic, DBCS character may be incorrectly printed out. Currently, this problem was confimed on Japanese Windows 2000 only.


A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:
NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following files are available for download from the Microsoft Download Center:
US English:
[GRAPHIC: Download]Q278438_W2K_SP3_x86_en.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_ar.EXE

Chinese (Simplified):
[GRAPHIC: Download]Q278438_W2K_SP3_x86_cn.EXE

Chinese (Traditional):
[GRAPHIC: Download]Q278438_W2K_SP3_x86_tw.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_cs.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_da.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_nl.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_fi.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_fr.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_el.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_he.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_hu.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_it.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_ja.EXE

Japanese (NEC):
[GRAPHIC: Download]Q278438_W2K_SP3_nec98_ja.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_ko.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_no.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_pl.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_pt.EXE

Portuguese (Brazil):
[GRAPHIC: Download]Q278438_W2K_SP3_x86_br.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_ru.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_es.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_sv.EXE

[GRAPHIC: Download]Q278438_W2K_SP3_x86_tr.EXE
For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base:
Q119591 How to Obtain Microsoft Support Files from Online Services
Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file.

The English version of this fix should have the following file attributes or later:
   Date        Time    Version      Size    File name
   01/15/01    04:04p      381,320 Pscript5.dll 


Microsoft has confirmed this to be a problem in Microsoft Windows 2000.


For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words:

Keywords : kbWin2000PreSP3Fix kbgraphxlinkcritical
Issue type : kbbug
Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000Ssearch kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch kbWin2000AdvServSP1 kbWin2000ProSP1 kbwin2000ServSP1

Last Reviewed: June 1, 2001
© 2001 Microsoft Corporation. All rights reserved. Terms of Use.

Article ID: Q278438

Last Reviewed:
June 1, 2001

Send to a friend

Provided by
Microsoft Product Support Services

Did the information in this article help answer your question?

Did not apply

Please provide additional comments about this information.
(255 character max)