Windows 2000 SP2 Causes SCSI Bus Resets During Startup on LSI Logic Controller
The information in this article applies to:
Microsoft Windows 2000 SP2 Professional
Microsoft Windows 2000 SP2 Server
Microsoft Windows 2000 SP2 Advanced Server
When you restart your computer after applying Windows 2000 Service Pack 2 (SP2) on a computer that has an NCR Storage Cabinet (NSC) array attached, the restart process may take as long as one hour to finish.
This behavior occurs because the Disk.sys file does not communicate correctly with some SCSI devices.
A supported fix is now available from Microsoft, but it is only intended to correct
the problem described in this article and should be applied only to systems
experiencing this specific problem. This fix may receive additional testing at a
later time, to further ensure product quality. Therefore, if you are not severely
affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that
contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:
http://support.microsoft.com/directory/overview.aspNOTE: In special cases, charges that are normally incurred for support calls may be
canceled, if a Microsoft Support Professional determines that a specific update will
resolve your problem. Normal support costs will apply to additional support questions
and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
05/09/2001 12:00p 5.0.2195.3596 30,000 Disk.sys
04/11/2001 5:40p 5.0.2195.3490 34,224 Classpnp.sys
Microsoft has confirmed this to be a problem in the Microsoft products that are listed
at the beginning of this article.
Additional query words: