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Windows 2000 SP2 Causes SCSI Bus Resets During Startup on LSI Logic Controller


The information in this article applies to:
  • Microsoft Windows 2000 SP2 Professional
  • Microsoft Windows 2000 SP2 Server
  • Microsoft Windows 2000 SP2 Advanced Server


SYMPTOMS

When you restart your computer after applying Windows 2000 Service Pack 2 (SP2) on a computer that has an NCR Storage Cabinet (NSC) array attached, the restart process may take as long as one hour to finish.


CAUSE

This behavior occurs because the Disk.sys file does not communicate correctly with some SCSI devices.


RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp
NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date        Time    Version        Size    File name   
   -------------------------------------------------------
   05/09/2001  12:00p  5.0.2195.3596  30,000  Disk.sys
   04/11/2001   5:40p  5.0.2195.3490  34,224  Classpnp.sys 


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words:

Keywords : kbWin2000PreSP3Fix
Issue type : kbbug
Technology : kbwin2000AdvServSearch kbwin2000Ssearch kbwin2000ProSearch kbWinAdvServSearch kbWin2000AdvServSP2


Last Reviewed: May 15, 2001
© 2001 Microsoft Corporation. All rights reserved. Terms of Use.


Article ID: Q297961

Last Reviewed:
May 15, 2001

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