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"Certificate Revocation List Is Not Available" Error Message Appears with Encrypted Outlook Mail (Q308707)


The information in this article applies to:

  • Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Professional
  • Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Server
  • Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Advanced Server



SYMPTOMS

When you use Microsoft Outlook on Windows 2000, the recipient of an encrypted mail message may receive the following error message:

CRL (Certificate Revocation List) is not available or expired
This error message appears even though the Certificate Distribution Point (CDP) exists in the certificate that is used to send the message.


RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, download the fix as instructed below or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp
NOTE : In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:
[GRAPHIC: 
Download
] Download the Q308707 package now
Release Date: March 27, 2002

For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base:
Q119591 How to Obtain Microsoft Support Files from Online Services
Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. After it is posted, the file is housed on secure servers that prevent any unauthorized changes to the file.

The English version of this fix should have the following file attributes or later:
   Date         Time   Version        Size    File name
   -------------------------------------------------------
   28-Sep-2001  17:27  5.0.1558.4434  89,872  Cryptdlg.dll


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.


MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

Q265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
Q296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes


Published Nov 27 2001 9:31AM Issue Type kbbug
Last Modifed Mar 27 2002 10:17AM Additional Query Words
Keywords kbWin2000PreSP3Fix

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