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Devices May Not Power Up Properly When They Resume from Standby (Q311537)


The information in this article applies to:

  • Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Professional
  • Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Server
  • Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Advanced Server



SYMPTOMS

Certain devices may stop working when your computer resumes from standby.


CAUSE

This problem occurs because the Pci.sys driver does not wait the required 10 milliseconds to access the device after the power is restored.


RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp
NOTE : In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date         Time   Version        Size     File name
   --------------------------------------------------------
   28-Aug-2001  22:33                  34,772  Ntdetect.com
   27-Nov-2001  03:39  5.0.2195.4689   59,216  Pci.sys
   22-Aug-2001  19:39  5.0.2195.4218  109,456  Pcmcia.sys


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.


MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

Q265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
Q296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes


Published Jan 2 2002 8:14AM Issue Type kbbug
Last Modifed Jan 2 2002 8:14AM Additional Query Words Cisco
Keywords kbWin2000PreSP3Fix

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