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Performance of Microsoft Commerce Server-based Programs May Degrade Over Time (Q316430)


The information in this article applies to:

  • Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Professional
  • Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Server
  • Microsoft Windows versions 2000 , 2000 SP1 , 2000 SP2 , Advanced Server



SYMPTOMS

When you use programs that are based on Microsoft Commerce Server 2000, you may experience degraded performance over a period of time.


CAUSE

This behavior may occur because the Commerce Server-based program re-creates Lightweight Directory Access Protocol (LDAP) connections instead of re-using cached information. This results in multiple open connections that use additional system resources, which, in turn, causes degraded performance.


RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, download the fix as instructed below or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp
NOTE : In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:
[GRAPHIC: 
Download
] Download the Q316430 package now
Release Date: March 27, 2002

For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base:
Q119591 How to Obtain Microsoft Support Files from Online Services
Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. After it is posted, the file is housed on secure servers that prevent any unauthorized changes to the file.

The English-language version of this fix should have the following file attributes or later:
   Date         Time   Version        Size       File name
   -----------------------------------------------------------
   17-Jan-2002  07:58  5.0.2195.4685    123,664  Adsldp.dll
   17-Jan-2002  07:58  5.0.2195.4851    130,832  Adsldpc.dll
   17-Jan-2002  07:58  5.0.2195.4016     62,736  Adsmsext.dll
   17-Jan-2002  07:58  5.0.2195.4797    356,112  Advapi32.dll
   17-Jan-2002  07:58  5.0.2195.4797     41,744  Basesrv.dll
   17-Jan-2002  07:58  5.0.2195.4141    133,904  Dnsapi.dll
   17-Jan-2002  07:58  5.0.2195.4379     91,408  Dnsrslvr.dll
   17-Jan-2002  08:04  5.0.2195.4848    521,488  Instlsa5.dll
   17-Jan-2002  07:58  5.0.2195.4630    145,680  Kdcsvc.dll
   26-Nov-2001  16:33  5.0.2195.4680    199,440  Kerberos.dll
   17-Jan-2002  07:58  5.0.2195.4829    708,880  Kernel32.dll
   04-Sep-2001  08:32  5.0.2195.4276     71,024  Ksecdd.sys
   16-Jan-2002  15:02  5.0.2195.4848    503,568  Lsasrv.dll
   16-Jan-2002  15:02  5.0.2195.4848     33,552  Lsass.exe
   07-Dec-2001  16:05  5.0.2195.4745    107,280  Msv1_0.dll
   17-Jan-2002  07:58  5.0.2195.4594    306,960  Netapi32.dll
   17-Jan-2002  07:58  5.0.2195.4686    359,184  Netlogon.dll
   17-Jan-2002  07:58  5.0.2195.4797    476,432  Ntdll.dll
   17-Jan-2002  07:58  5.0.2195.4827    916,240  Ntdsa.dll
   15-Jan-2002  00:34  5.0.2195.4839  1,688,192  Ntkrnlmp.exe
   15-Jan-2002  00:36  5.0.2195.4839  1,687,744  Ntkrnlpa.exe
   15-Jan-2002  00:36  5.0.2195.4839  1,708,480  Ntkrpamp.exe
   15-Jan-2002  00:34  5.0.2195.4839  1,665,856  Ntoskrnl.exe
   17-Jan-2002  07:58  5.0.2195.4847    388,368  Samsrv.dll
   17-Jan-2002  07:58  5.0.2195.4583    128,784  Scecli.dll
   17-Jan-2002  07:58  5.0.2195.4600    299,792  Scesrv.dll
   17-Jan-2002  07:58  5.0.2195.4600     48,400  W32time.dll
   06-Nov-2001  11:43  5.0.2195.4600     56,592  W32tm.exe
   17-Jan-2002  07:58  5.0.2195.4827    125,712  Wldap32.dll


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.


MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

Q265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with a single reboot, click the article number below to view the article in the Microsoft Knowledge Base:
Q296861 Use QChain.exe to Install Multiple Hotfixes with Only One Reboot


Published Mar 27 2002 11:33AM Issue Type kbbug
Last Modifed Mar 27 2002 11:33AM Additional Query Words
Keywords kbWin2000PreSP3Fix

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