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"Stop 0x00000050" Error Message When You Are Using a CD-ROM


The information in this article applies to:
  • Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Professional
  • Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Server
  • Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Advanced Server


SYMPTOMS

When you are using a CD-ROM, you may receive a "Stop 0x00000050" error message.


CAUSE

This issue is caused by a problem in Udfs.sys that does not calculate a file name's length correctly. This problem may occur intermittently.


RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp
NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date        Time     Version        Size    File name
   ------------------------------------------------
   7/3/2001   02:57p   5.0.2195.3810   62,320   Udfs.sys  


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.


MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

Q265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
Q296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Additional query words:

Keywords : kbWin2000PreSP3Fix
Issue type : kbbug
Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch kbWin2000AdvServSP2 kbWin2000AdvServSP1 kbWin2000ProSP2 kbWin2000ProSP1 kbwin2000ServSP1 kbwin2000ServSP2


Last Reviewed: August 15, 2001
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Article ID: Q302827

Last Reviewed:
August 15, 2001

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