Microsoft Knowledge Base Article - Q320914
 

Problems Upgrading a User-Mode Print Driver By Using Point and Print

The information in this article applies to:
  • Microsoft Windows 2000 Server, versions SP1, SP2
  • Microsoft Windows 2000 Advanced Server, versions SP1, SP2
  • Microsoft Windows 2000 Professional, versions SP1, SP2
  • Microsoft Windows NT Server versions 4.0, 4.0 SP6a
  • Microsoft Windows XP 64-Bit Edition
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional

SYMPTOMS

If a client uses Point and Print to connect to a networked printer, and the printer driver on the server is changed, the client does not properly receive the updated registry information. In other words, if the printer driver for a shared printer is changed on the server, the driver is not upgraded on the clients.

CAUSE

This problem occurs because the Localspl code detects that the driver has changed, and may delete the registry information incorrectly.

RESOLUTION

Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
    Q322389 How to Obtain the Latest Windows XP Service Pack
For your convenience, you can download the individual package that corrects this problem from the Microsoft Download Center.

Windows XP Home Edition and Windows XP Professional: Windows XP 64-Bit Edition: Release Date: October 16, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
    Q119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on secure servers that prevent any unauthorized changes to the file.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size     File name      Platform
   ----------------------------------------------------------------------
   02-Aug-2002  17:30  5.1.2600.46  284,160  Localspl.dll   i386
   02-Aug-2002  17:30  5.1.2600.49   86,528  Win32spl.dll   i386

   02-Aug-2002  17:30  5.1.2600.46  946,688  Localspl.dll   Itanium 64-bit
   02-Aug-2002  17:30  5.1.2600.49  264,192  Win32spl.dll   Itanium 64-bit
   28-May-2002  21:38  5.1.2600.46  284,160  Wlocalspl.dll  Itanium 64-bit

   24-Jul-2002  05:43  5.1.2600.49   86,528  Wwin32spl.dll  Itanium 64-bit

Windows 2000

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:
Release Date: October 16, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
    Q119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on secure servers that prevent any unauthorized changes to the file.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name
   --------------------------------------------------------
   30-Apr-2002  09:37  5.0.2195.5709  249,616  Localspl.dll

Windows NT 4.0

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:
Release Date: October 16, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
    Q119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on secure servers that prevent any unauthorized changes to the file.

The English version of this fix should have the following file attributes or later:
   Date         Time   Size     File name     Platform
   ---------------------------------------------------
   30-Apr-2002  10:46  140,560  Localspl.dll  i386

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
    Q265173 The Datacenter Program and Windows 2000 Datacenter Server Product